Supercell Store

Help

We've gathered some answers to your most common questions here. Perhaps you'll even find an answer to a question you didn't know you had!

Store FAQ

Have we left you with some burning questions? We hope not, but here is some more in-depth information that you may be looking for.

General

  • Will this store only sell products from Clash of Clans?

    For now, yes, but we will be adding more games in the future.

  • How to connect Supercell ID with Clash of Clans?

    You can connect your account to Supercell ID from the settings. Detailed instructions can be found [[here, https://supercell.helpshift.com/a/clash-of-clans/?p=web&s=supercell-id&f=migrating-your-game-accounts-to-supercell-id&l=en, _blank]].

  • Can I buy products from this store in the apps?

    Yes, you can. The Gold Pass is also available for purchase in the game.

  • How can I gift a Gold Pass to my friend?

    You can gift a Gold Pass to your Supercell ID friends in the game from the Supercell ID menu. Detailed instructions [[here, help, guide]].

  • Can I buy products on the Supercell Store and use them in-game?

    Yes! All of your purchases are available in the game on all platforms.

Checkout & Payment

  • I can’t complete my purchase.

    Make sure you have sufficient funds available on your selected payment method, or try a different payment method. If the problem persists, contact your bank or the issuer of your payment method.

  • What payment methods do you accept?

    Supported payment methods depend on your country. As of right now, we support the following payment methods: - Germany: credit cards, PayPal, and Sofort; - France and Italy: credit cards and PayPal

  • I didn't get my order in the game.

    Make sure you are logged-in to the game with the same Supercell ID account that you used to make the purchase. If the purchase is still not visible, contact support via [[https://help.supercellsupport.com/en/index.html, https://help.supercellsupport.com/en/index.html, _blank]]

  • Where do I find my purchase history?

    You can find your purchase history on the "Profile" page. First, login using your Supercell ID account, then click on your email address on the top right corner of the page.

  • I've seen another site that offers me products for Supercell games. Can I buy them?

    This website is the only authorised place to make purchases for Clash of Clans. We do not support purchasing from any other website.

In-game

  • My friend didn’t receive the Gold pass I gifted him.

    To troubleshoot the issue and contact support if needed please refer to the Supercell Support website: [[https://help.supercellsupport.com/en/index.html, https://help.supercellsupport.com/en/index.html, _blank]]

  • I bought more items and received fewer items in-game.

    To troubleshoot the issue and contact support if needed please refer to the Supercell Support website: [[https://help.supercellsupport.com/en/index.html, https://help.supercellsupport.com/en/index.html, _blank]]

  • How can I redeem the purchased items in-game?

    The Gold Pass can be activated from the Supercell ID screen. To open Supercell ID, tap the "Settings" icon, then the "Connected" text.

Account

  • Can I receive a receipt on the purchase from Supercell Store?

    Yes. We will send a receipt of all you purchases to the email you used to signup for Supercell ID.

  • I bought items for the wrong Clash of Clans account.

    Please contact support via this website: [[https://help.supercellsupport.com/en/index.html, https://help.supercellsupport.com/en/index.html, _blank]]

Refunds

  • My child accidentally made an in-app purchase. Can I get a refund?

    Please contact support via this website: [[https://help.supercellsupport.com/en/index.html, https://help.supercellsupport.com/en/index.html, _blank]]

Hmm. Can't find the answer to your problem?

To get further support, please log in with your Supercell ID.

Sharing gold passes with friends is easy!